Shipping and Returns
Small items are sent by standard Royal Mail First Class. Larger items shall be sent second class signed for and you shall be issued with a tracking number upon dispatch.
Should you prefer to have your item shipped using an alternative courier or method please do not hesitate to contact us. Please note there would be an additional shipping charge with alternative couriers.
RETURNS & EXCHANGES
We accept returns on all standard items, excluding custom orders and face masks, within 28 days of delivery. Please contact us within 7 days of delivery, and return the item to us in perfect (unused) condition, including labels and packaging, within 28 days of delivery. Details of where to send returned items shall be sent to you once you have contacted us to confirm the return.
If you wish to exchange your item, please follow the same procedure as with returns, and confirm clearly what you would like to exchange for the original item.
We would advise you to send any returns or exchanges back to us via recorded mail or courier, retaining proof of postage until we have confirmed we are in receipt of the goods. All returns are sent at you own cost. We cannot take responsibility for any items lost on their way back to us.
We shall issue a refund within two weeks of receiving your goods.
This does not affect your statutory rights.