I AM ON HOLIDAY UNTIL 7TH OCTOBER. ALL ORDERS SHALL BE PROCESSED UPON MY RETURN.

Shipping and Returns

Shipping

All items are sent Royal Mail signed for, or by tracked courier, dependent on the size of your item.  Shipping costs are calculated and displayed at checkout.

 

Returns & Exchanges

We accept returns on all standard items, excluding custom orders, within 28 days of delivery.  Please contact us within 7 days of delivery, and return the item to us in perfect (unused) condition, including labels and packaging, within 28 days of delivery.  Details of where to send returned items shall be sent to you once you have contacted us to confirm the return. 

 

If you wish to exchange your item, please follow the same procedure as with returns, and confirm clearly what you would like to exchange for the original item. 

 

We would advise you to send any returns or exchanges back to us via recorded mail or courier, retaining proof of postage until we have confirmed we are in receipt of the goods.  All returns are sent at you own cost.  We cannot take responsibility for any items lost on their way back to us.    

 

We shall issue a refund within two weeks of receiving your goods. 

 

This does not affect your statutory rights.