Shipping and Returns

SHIPPING

For orders of less than £25 shipping shall be £1.99 and these items shall be sent Royal Mail First Class.

Orders over £25 qualify for free shipping.  These shall be send by standard second class Royal Mail.  No tracked shipping shall be used at the present time.  Please get in touch if you would like to discuss alternative postage or delaying your order until tracked mail is being used again.    

Should you prefer to have your item shipped using an alternative courier or method please do not hesitate to contact us.    Please note there would be an additional shipping charge with alternative couriers.

 

RETURNS & EXCHANGES

We accept returns on all standard items, excluding custom orders and face masks, within 28 days of delivery.  Please contact us within 7 days of delivery, and return the item to us in perfect (unused) condition, including labels and packaging, within 28 days of delivery.  Details of where to send returned items shall be sent to you once you have contacted us to confirm the return. 

 

If you wish to exchange your item, please follow the same procedure as with returns, and confirm clearly what you would like to exchange for the original item. 

 

We would advise you to send any returns or exchanges back to us via recorded mail or courier, retaining proof of postage until we have confirmed we are in receipt of the goods.  All returns are sent at you own cost.  We cannot take responsibility for any items lost on their way back to us.    

 

We shall issue a refund within two weeks of receiving your goods. 

 

This does not affect your statutory rights.